Terms and conditions

These General Terms and Conditions of Sale (GTC) apply to all services provided by Neteco Sàrl, 8 ,Hall 5 , Z.I. Am Bruch, L-3327 Crauthem, Luxembourg (hereinafter referred to as the “Service Provider”) to its customers (hereinafter referred to as the “Client”).

Any condition or requirement of the Client that conflicts with these GTC shall apply only if expressly accepted in writing by the Service Provider.

These GTC shall also govern all future business relationships between the contracting parties without the need for further reference.

Neteco Sàrl provides specialized cleaning services for façades, roofs, natural stone, solar panels, glass surfaces, as well as cleaning and color restoration treatments for exterior surfaces.

The services include the removal of dirt, algae, and lichens using appropriate cleaning techniques, as well as the application of treatments designed to restore and protect surfaces that have faded or deteriorated due to UV exposure and weather conditions.

No guarantee is provided regarding the complete removal of all types of stains, color variations, or the full restoration of surfaces to their original condition.

The Client shall provide, at their own expense, the water and electricity required to perform the services.

If these resources are not made available, the Service Provider reserves the right to cancel the service or charge additional fees resulting from any delay.

The Service Provider shall not be held liable for damage affecting the Client’s electrical installations or water supply systems where such damage results from defects, wear, age, or non-compliance with applicable regulations.

The Client is responsible for ensuring that all electrical and water installations are in proper working order before the service begins. Any failure or damage resulting from pre-existing defects or irregularities in the electrical or plumbing systems shall be excluded from the Service Provider’s liability and shall not give rise to any claim for compensation.

The Client shall ensure clear and unobstructed access to all areas to be cleaned.

The Client must also ensure that vehicles, furniture, equipment, or any other objects that may interfere with the service are removed before work begins.

If access is restricted and the Client fails to clear it promptly, the Service Provider may cancel the service and charge for the resulting loss of time.

The Client shall ensure that all doors, windows, verandas, frames, skylights, sealing joints, and any other openings or building components are properly closed, in good condition, and fully watertight prior to the service.

The Service Provider declines all liability for damage, water infiltration, or moisture resulting from defective seals or insufficient watertightness of windows, glazing, verandas, doors, façades, or any other part of the building.

The Service Provider shall not be held liable for water infiltration resulting from worn, defective, cracked, or otherwise damaged seals, or from any pre-existing waterproofing defect.

Any existing damage must be reported by the Client before the work begins. The Service Provider shall not be held liable for any damage that was not reported prior to the intervention.

The Service Provider shall also not be held liable for any damage resulting from the runoff of water or cleaning products during the service.

If cleaning products, applied treatments, runoff water, splashes, or salt used as part of winter maintenance services accidentally come into contact with plants, flowers, lawns, shrubs, garden furniture, or any other items located near the treated surfaces, the Service Provider shall not be held liable for any resulting damage.

The Client is responsible for protecting or relocating any sensitive items before the service begins.

All quotations are provided without obligation on the part of the Service Provider unless expressly stated otherwise in writing.

Unless otherwise specified, all prices shown in quotations are inclusive of all applicable taxes (VAT included).

Quotations remain valid for a period of fifteen (15) calendar days from the date of issue.

After this period, the Service Provider reserves the right to modify its pricing based on changes in costs or other exceptional circumstances.

Service start dates are indicative unless expressly confirmed in writing.

Delays resulting from force majeure, adverse weather conditions, or other unforeseen circumstances shall not give rise to any claim for compensation.

The Client must notify the Service Provider at least forty-eight (48) business hours before the scheduled service date in the event of cancellation or postponement.

If this notice period is not respected, 50% of the amount of the accepted quotation will be invoiced to the Client.

Residual traces of water or dirt may remain on surrounding surfaces after the service has been completed.

The Service Provider uses professional cleaning techniques adapted to each type of surface. However, due to the nature of the materials, weather conditions, or the initial condition of the surfaces, results may vary.

The Service Provider shall not be held liable if the final appearance differs from the Client’s subjective expectations, provided that the services have been performed in accordance with professional standards and accepted industry practices.

Unless otherwise agreed, invoices are payable within seven (7) business days from the date of issue, without discount.

Any deposit requested by the Service Provider must be paid no later than five (5) business days before the scheduled service date to Neteco Sàrl’s bank account.

In the event of non-payment, the Service Provider reserves the right not to perform the service or to apply additional charges.

Late payments shall be subject to statutory late payment interest in accordance with applicable law.

Collection and reminder fees shall be borne by the Client, with a minimum charge of €40.00.

Any claim relating to an apparent defect must be reported immediately after completion of the service.

The Service Provider shall only be liable in cases of intentional misconduct or gross negligence.

The Service Provider accepts no liability for indirect damages or financial losses.

The Service Provider’s liability shall in all cases be limited to the amount of the invoice relating to the service concerned.

No warranty is provided against the reappearance or new accumulation of dirt resulting from environmental conditions or any cause beyond the Service Provider’s control, including pollution, weather conditions, or similar factors.

Upon completion of the work, a completion certificate shall be signed by the Client.

Any claim or report of damage must be submitted before final acceptance.

No claim shall be accepted after the completion certificate has been signed.

If the Client is absent at the time of completion, the work shall be deemed accepted without reservation upon completion of the service.

The Client expressly authorizes Neteco Sàrl to take photographs before and after the services have been carried out.

These photographs may be used for communication and promotional purposes, including on the company’s website, social media platforms, brochures, or any other marketing materials, in order to showcase the company’s expertise.

Under no circumstances shall these photographs infringe upon the Client’s privacy or personal life.

If the Client objects to such use, they must notify the Service Provider in writing before the work begins.

Should any provision of these General Terms and Conditions be declared invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These General Terms and Conditions shall be governed by the laws of the Grand Duchy of Luxembourg.

Any dispute arising from these General Terms and Conditions shall fall under the exclusive jurisdiction of the courts of Luxembourg.

Last update : June 30, 2026