General Terms and Conditions of Sale
General Terms and Conditions of Sale (GTCS) of Neteco Sàrl
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Article 1: General Provisions
These General Terms and Conditions of Sale (GTCS) apply to all services provided by Neteco Sàrl, 3 Z.I. ZARE ILOT OUEST, L-4384 EHLERANGE, Luxembourg (hereinafter "the Provider") to its clients (hereinafter "the Client").
Any terms or requirements of the Client that conflict with these GTCS shall only apply if they have been expressly accepted in writing by the Provider.
These GTCS also govern all future business relationships between the contracting parties without the need for further confirmation.
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Article 2: Subject of the Contract
Neteco Sàrl offers specialized cleaning services for facades, roofs, natural stone, solar panels, and glass surfaces.
The services include the removal of dirt, algae, and lichens using appropriate cleaning techniques.
No guarantee is given for the complete removal of all types of stains or discoloration.
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Article 3: Water and Electricity Supply
The Client is required to provide, at their own expense, the water and electricity necessary to carry out the services.
If these resources are not made available, the Provider reserves the right to cancel the service or charge additional fees for delays.
The Provider shall not be held liable for any damage to the Client’s electrical installations or water pipes if such damage results from a defective, outdated, or non-compliant condition. The Client is responsible for ensuring that their installations are in proper working condition before the work begins. Failures or damage due to existing defects or anomalies in the electrical or water network are outside the Provider’s responsibility and cannot be subject to claims or compensation.
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Article 4: Access and Pathways
The Client must ensure free and unobstructed access to the surfaces to be cleaned.
If access is restricted and the Client does not clear it promptly, the Provider may cancel the service and charge for lost time.
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Article 5: Liability for Water Infiltration and Pre-existing Damage
The Client must ensure that all doors, windows, and other openings of the building are properly closed before the intervention.
The Provider disclaims any liability for damage caused by water infiltration due to leaks in windows, doors, or facades, except in cases of gross negligence.
Any existing damage must be reported by the Client before the start of the work. The Provider shall not be liable for any damage not reported prior to the intervention.
The Provider is not responsible for any damage caused by the runoff of water or cleaning products. Additionally, if cleaning products come into contact with plants, flowers, or other landscaping elements and cause damage, the Provider shall not be held liable. It is the Client's responsibility to adequately protect these elements before the intervention.
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Article 6: Offers and Prices
All offers are non-binding unless explicitly stated otherwise in writing.
The prices indicated in the offers are always inclusive of all taxes (TTC) unless otherwise specified. They are valid for 10 calendar days from the date of issuance. After this period, the Provider reserves the right to adjust the prices based on changes in costs or specific circumstances.
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Article 7: Start of Services and Delays
The starting dates of services are indicative unless expressly confirmed in writing.
Delays caused by force majeure, adverse weather conditions, or other unforeseeable circumstances do not entitle the Client to any claims.
The Client must inform the Provider at least 48 working hours before the scheduled date in the event of cancellation or postponement. If this obligation is not respected, 50% of the quoted amount will be charged to the Client.
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Article 8: Effects of Cleaning
After cleaning, water spots or dirt residues may remain on adjacent surfaces. It is the Client’s responsibility to clean them.
The Provider uses professional and appropriate techniques for each surface. However, due to the nature of the materials, weather conditions, or the initial state of the surfaces, results may vary. The Provider is not liable if the final appearance differs from the Client's subjective expectations, as long as the work was carried out professionally.
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Article 9: Payment Terms
Unless otherwise agreed, invoices are payable within 7 working days from the date of issuance without discount.
Any advance payment (deposit) must be made no later than 5 working days before the scheduled service date to the bank account of Neteco Sàrl. If this obligation is not met, the Provider reserves the right not to perform the service or to apply additional charges.
In the event of late payment, interest on arrears will be charged at the statutory rate.
Reminder and collection fees shall be borne by the Client, with a minimum of €40.00.
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Article 10: Complaints and Liability
Any complaint for apparent defects must be reported immediately after the service.
The Provider is only liable in cases of willful misconduct or gross negligence.
No liability is accepted for indirect damage or financial loss.
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Article 11: Warranty
No warranty can be given against re-soiling due to environmental conditions or any cause beyond our control (pollution, weather, etc.).
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Article 12: Completion and Acceptance of Work
Upon completion of the work, a completion and acceptance document must be signed by the Client. Any complaint or report of damage must be made before final approval. No claims can be accepted after the document is signed.
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Article 13: Image Rights – Photographs of Services
The Client expressly authorizes Neteco Sàrl to take photographs before and after the services performed.
These images may be used for communication and promotional purposes, particularly on the website, social media, brochures, or any other Neteco Sàrl media, to showcase the company’s expertise.
Under no circumstances will the images infringe on the Client’s privacy or personal space. If the Client objects to such use, they must inform the Provider in writing before the start of the work.
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Article 14: Final Provisions
If any clause of these GTCS is declared invalid, the validity of the remaining clauses shall remain unaffected.
The applicable law is that of the Grand Duchy of Luxembourg. The competent court for any dispute is located in Luxembourg.
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Last updated: 31.01.2025